Terms and conditions

La Fauvette
Svejgårdsvej 13
2900 Hellerup
Denmark
Telephone no. +4520621025
Mail. info@lafauvette.dk
CVR 45888001

Payment

All amounts shown on the website are stated in Danish kroner (DKK), including VAT and excluding delivery costs.

La Fauvette accepts online payments with; Visa/Dankort, Visa. We do not impose any kind of transaction fee on your purchase.

Payment for the order will only be deducted from your account when the item is dispatched, unless otherwise agreed or stated in your order.

La Fauvette uses a secure payment server that encrypts all information, which means that the connection is completely secure.

Delivery

We deliver goods to all countries. The delivery time for your order is normally 1-3 working days for finished goods. When ordering on weekends and public holidays, the item is dispatched on the first working day.

Delivery of ordered goods varies from 1-6 weeks and is agreed after placing the order. Any inquiry on delivery time can be sent to info@lafauvette.dk before placing the order.

Should there be an extended delivery time in special cases, we will notify you by email.

We deliver to addresses worldwide

All goods are delivered with PostNord.

Return and right of cancellation

There is a 14-day full right of return on goods purchased on our webshop.

The period is calculated from the day you receive your order. You bear any return costs yourself, just as the choice of carrier is your own.

Cancellation must be reported to us no later than 14 days after the purchase, and from the cancellation, the order must be in our hands no later than 14 days after you have informed us of your use of the right of cancellation.

The notice must be given by email info@lafauvette.dk, where you must clearly state that you wish to exercise your right of withdrawal.

It is up to La Fauvette to assess the condition of the item. If the item has been tested beyond what is necessary to determine the nature, characteristics and function of the item, it is considered used and of diminished value. This means that if you cancel the purchase, you will get a smaller part or none of the purchase amount back.

Right of complaint

According to the Danish Sales Act, there is a 2-year right to complain about products. Complaints apply to defects in material and/or manufacturing.

Complaints must be notified to La fauvette within a reasonable time after receipt of the goods. Here, one month is considered a reasonable time, unless otherwise agreed.

The complaint does not apply to errors or damage caused by incorrect operation of the product.

La Fauvette covers the return costs to a reasonable extent. We do not accept parcels sent on cash on delivery.

Complaints are sent to our warehouse:

La Fauvette
Svejgårdsvej 13
2900 Hellerup

Personal data policy

When you buy an item and pass on the information yourself, we receive customer data. As data controller, we process your personal data securely and confidentially. Your personal data will only be used and stored for the purposes for which they were collected.

We use third parties for the processing of some of our information, including in our freight management, which was not developed by [company name]. We have entered into data processing agreements with our partners as a guarantee that they comply with applicable regulations on the protection of personal data.

Appeal options

You can send an email to info@lafauvette.dk or call +4528111218 if you want to get in touch with us, have questions or lodge a complaint.

If you have a complaint and we are unable to find a solution together, you will be able to use one of the following options to complain:

• Center for Complaint Resolution, via complaint portal v. Nævnenes Hus. Go to complaints portal.
• Center for Complaint Resolution, Nævnenes Hus, Toldboden 2, 8800 Viborg, Denmark.
• If you are a consumer residing in another EU country, you can register your complaint in the EU Commission's online complaints portal. Go to the EU complaints portal.

When submitting a complaint, you must inform/use our info@lafauvette.dk.